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Frequently Asked Questions

Distributors| Consumers

DISTRIBUTORS

Are CleanPak’s products commercial grade?

Yes, our cleaning products are highly concentrated to give the best performance at the highest dilution rate. Please see the product's spec sheet for directions on how to properly dilute.

How do I get my own formula manufactured on a larger scale?

CleanPak Products has state of the art manufacturing equipment and processes to be able to manufacture your formula to meet high demand. Once you provide us with your formula, we will work with you on your project and help bring it to life.

How do I know my formula will stay confidential?

We keep all of our customer's formulas confidential. Only a select few employees within our organization will be privy to your formula. We can also sign a NDA if necessary. 

How much does it cost for private label cleaning chemicals?

We offer private label services to our distributors at no additional cost. The cost of the actual chemicals varies. It all depends on the raw material cost that goes into each formula. We do provide discounts for larger orders that are multiple pallets. Please feel free to call our office at (813) 740-8611 for pricing. 

How much does it cost to have my own formula made?

There are many variables that impact the cost, such as raw materials in your formula and the packaging you are looking for. Please feel free to contact our co-packing experts and we can walk you through the process and provide you with a quote. 

How do I select the right packaging?

Our team of experts can walk you through this process. We only stock a select few bottles styles and sizes, but can source other specialty packaging.

Can I get a sample of the product before placing my order?

Yes, we do provide 4oz samples for you to test before placing an order. Please note, there is a $25 fee for samples to cover shipping and handling. 

What are the payment terms?

Our payment terms for established distributors are Net 30. For specialty orders, we request prepaid. 

What are the turnaround times for orders?

The turnaround time for orders of stocked items is 5 business days. Waiting on label approvals may delay this process. The turnaround time for co-packing orders is about 2-4 weeks once all the materials (raw materials, packaging, labels) have arrived at our warehouse. 

What raw materials and supplies am I responsible for purchasing or providing?

This depends on the type of co-packing job we will be performing for you and this is negotiable. With toll manufacturing, the customer supplies all the materials to us and CleanPak simply does the manufacturing.  For contract manufacturing, CleanPak will source all the raw materials and packaging as well as the blending, labeling, packaging and shipping - making it a complete turnkey offering.

Does CleanPak sell to the general public?

We currently sell a small selection of specialty items on our website. If you are looking for our full line of cleaning chemicals, we encourage you to contact us to find a distributor near you.

Do you break cases?

To our distributors, we only sell full cases. On our online store, we may sell certain items by individual quarts and gallons at retail price.

​​How do I become a distributor?

We sell to companies that are resellers of products and have a state sales tax resale certificate, a physical address for us to ship to, and good credit. If you would like to become a distributor, please visit the Contact page or call us at (813) 740-8611.

Do you provide private label / white label services?

Yes, private label / white label services are what we specialize in. If you don't already have your own label, our graphic design team will work closely with you to design a label that reflects your own brand. 

What are the minimums to get started?

We have small order minimums for our distributors. Our order minimum for stocked products is 15 cases of assorted items. We offer free freight in the southeast United States on orders of 48 cases/pails or more of assorted product. Please note, these rules do not apply to our online store.

Do you export?

Yes, we ship to our customer’s preferred freight forwarder. We regularly ship to Tropical Shipping and Betty K. Agencies.

Do you provide Safety Data Sheets (SDS)?

A product's SDS can be found within the product description (located under the Cleaning tab). If you can't find a specific SDS or have questions regarding one, please contact us.

How do I get my label created?

If you have your own design, we will gladly try to use it.  We also offer in-house design services free of charge to help you get started.

Do you provide custom Spec Sheets for your products?

Yes, we can provide custom Spec Sheets with your company name, logo, and contact information. They are a great marketing resource.

Are secondary labels available?

Yes, we can print secondary labels and mail them to you at a cost, or we can email you the PDF file and show you how to print your own on Avery Labels.
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CONSUMERS

Do you offer discounts for larger orders?

Certainly. Please contact our sales team at sales@cleanpakproducts.com with your inquiry and we will see how we can help.

Your products are very concentrated. Do you sell them in ready to use variations?

The majority of our products are concentrated formulas. We do this to save on the quantity of old bottles, labels, caps, boxes, etc. that get sent to the landfill and so our customers don’t pay to ship water. We do have a select few products that are ready to use (RTU) for your convenience.
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